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Remote Access (and storm pictures)

December 10, 2009

So, Iowa has been inundated with snow. In fact, I spoke to a person responsible for removing snow from the Evolve office parking lot, and he indicated to me that there was as much snow in the last two days as we had for the entirety of last year. His metric was the mountain of snow that he had just pushed. I realize that this is an imperfect metric, as 2008-2009’s snow pile had time to compress and melt. It’s still an impressive indication as to how much snow we did get.

Much of Iowa was closed, with travel not advised. The state was “open”, which was really an excuse to for state employees to use one of their required unpaid furlough days. Even the police and snow plows were getting stuck.

Evolve was still open.

One of the key aspects of modern IT management, is that most of the work can be done remotely. Over the course of two days, I’ve been working on servers and workstations as if it was business as usual. Having a snow day for these businesses was actually productive, as I could work for extended periods on issues without having to balance office productivity loss due to downtime. Remote access also allows me to deal with clients that are not located in Des Moines, Iowa, the Midwest, or even the USA, provided that there is sufficient bandwidth.

End users can also operate in a similar fashion, allowing themselves the ability to connect back to their office computer from their home, or vice versa. This allows them greater flexibility in how they work, as they can retrieve documents that they may have forgotten on their other computer, or access a program that is only located on that computer. A business can even have working snow days, where the employees telecommute.

Now, I do understand that there are issues that require my physical presence, which is why I usually recommend regular visits. However, these visits are often shorter and more spread out for users where I am able to remotely administrate their network.

All in all, giving Evolve remote access means that you receive faster service, as we’re more flexible in how we can service you.

Finally, here are a few pictures from around the Evolve office:

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